Service Design.
Visual Design.

With service design methods we help companies and organizations bring service users’ voices to the center of development processes. Tie Design wants to create a positive effect on service quality, customer experience, and customer retention by applying design thinking to customer projects.

We help customers develop and design ideas into action. We have worked in digital service development, marketing and visual design projects.

Have a look at our references on our Finnish website.

When designing a service, it is imperative to understand its purpose, its demand and the service provider’s ability to produce it. By using service design methods, we help companies and organizations to co-create services to meet users’ needs.

For us, visual design is about expressing emotions and presenting ideas and thoughts in a user-friendly format. Our goal is to create memorable visual designs that support our customer’s corporate image and their desired user experience.

We tie together ideas and and innovation tools by applying design thinking methods to customer projects.

Design thinking is a way to team up, organize work, define and solve challenges. Tie Design applies the double diamond design process in its projects, and utilizes service design methods according to each project outline. Projects start by discovery and problem definition, followed by iterative design and testing phases a solution is formulated.

  • 1. Discovery on customer goals, hopes and dreams.
We are a team of service and graphic designers, and business developers with experience in professional education, customer service, wellbeing, advertisement, and travel & tourism industries.

Suvi Ferraz
Founder, business designer
Riikka Ruotsalainen
Visual Designer
Sara Fager
Graphic and Service Designer
visualize challenges, ideas and solutions into understandable illustrations.
design memorable customer experiences based on customer insight, strategy and data.
support our customers to establish innovative service development culture and in taking ideas into action.